Frequently asked questions

Answers to the questions our guests ask most often.

When can I check in?

In all our places from 3 pm. Earlier check-in is only possible if the place has already been cleaned. We can confirm this no earlier than the day before – please contact us then.

When do I need to check out?

Usually by 10 am.

Are dogs allowed?

Yes, dogs are welcome. Please note:

  • Dogs are not allowed on beds or sofas.
  • Please leave the apartment swept clean.
  • If beds or sofas have clearly been used, we charge up to €200 for additional cleaning.
  • We charge a flat €20 per dog. If you have not paid this when booking, please leave the amount in the apartment when you leave.
Is there a washing machine?

Yes, in all our places. Please bring your own detergent.

Are bed linen and towels included?

Yes, in all our places at no extra charge.

Is there Wi-Fi?

Yes, free in all our places.

Is there a coffee machine and kettle?

Yes, every place has a filter coffee machine and a kettle. Please bring your own coffee and tea.

Is breakfast available?

No, we do not serve breakfast. There are bakeries and cafés nearby.

Can I eat at Auerbach Castle?

Yes. Opening times vary with the season – Julia or Malte will be happy to help. We recommend the knights’ banquets – dates and booking at schloss-auerbach.de.

Can I get there by public transport?

Almost all our places are easy to reach by public transport. The exception is Auerbach Castle – you will need a car or taxi to get there.

  • Auerbach Castle: Bensheim station approx. 4.6 km (approx. 12 min by car) or approx. 2.6 km on foot (45–60 min)
  • Zwingenberg apartments: Zwingenberg station approx. 550 m (approx. 7 min on foot)
  • Obergasse holiday house: Zwingenberg station approx. 240 m (approx. 3 min on foot)
  • Brückweg apartment: station approx. 700 m (approx. 10 min on foot)
  • Ground-floor apartment Heppenheim: Heppenheim station approx. 1.1 km (approx. 15 min on foot)
How far is Frankfurt Airport?
  • Auerbach Castle: approx. 46 km, approx. 35 min
  • Rita apartment and guest room: approx. 45 km, approx. 30 min
  • Zwingenberg apartments and Obergasse holiday house: approx. 43 km, approx. 28 min
  • Brückweg apartment: approx. 44 km, approx. 28 min
  • Ground-floor apartment Heppenheim: approx. 51 km, approx. 34 min
Where can I go shopping?
  • Rita apartment and guest room: Rewe Zwingenberg, approx. 1.2 km
  • Zwingenberg apartments: Rewe Zwingenberg, approx. 650 m
  • Obergasse holiday house: Rewe Zwingenberg, approx. 750 m
  • Brückweg apartment: Lidl, approx. 1.8 km
  • Ground-floor apartment Heppenheim: Rewe and Lidl, approx. 3.5 km
Can I stay longer?

Depending on availability, yes. Please ask us directly – booking direct gets you a better price than on booking portals.

Send a request

Tell us when you would like to come and how many guests. We will reply quickly.