Terms and conditions

These terms are a translation for your information. Only the German version is legally binding.

They apply jointly to the rental of the places listed on fewo-nibelungenland.de by three separate landlords: Schloss Auerbach GmbH, Julia and Malte Hölzel, and PM Promotion GmbH. Your booking confirmation states which landlord is your contractual partner.

Part 1: Booking and payment

1. Contract

Requests are non-binding; you will receive an offer. Accepting the offer is a booking request; the landlord checks availability and accepts or declines it within a reasonable time. The contract is concluded when you receive the written booking confirmation (also by email). Please check it and report any discrepancies in writing within 3 working days.

2. Prices, extra costs, tourist tax

Prices valid at the time of booking apply, per place and night, including the services listed. Consumption-based costs are included or shown separately. A local tourist tax may be added.

3. Deposit and payment

Unless the confirmation states otherwise, a deposit of usually 20–30% of the total is due within 7 days of the invoice date, and the balance no later than 14 days before arrival (immediately or on arrival for short-notice bookings). A security deposit may be requested.

4. Number of guests

Please state the actual number of guests including children. The maximum occupancy must not be exceeded.

5. Cancellation

Cancellations must be made in writing and take effect once confirmed in writing. Cancellation fees on the total price:
- up to 30 days before arrival: free or a handling fee of up to 10%
- 29 to 15 days before arrival: 30%
- 14 to 7 days before arrival: 50%
- 6 to 1 days before arrival: 80%
- on the day of arrival or no-show: 90–100%

More favourable terms in the booking confirmation take precedence.

6. Check-in, check-out, keys

Check-in is usually from 3 pm, check-out usually by 10 am. Keys are handed over in person or via a key safe.

7. House rules, pets, smoking

The house rules are part of the contract. Pets only with explicit permission (see FAQ). Smoking is not allowed inside any of our places.

8. Liability

Guests are liable for damage they cause. The landlord is liable for intent and gross negligence as far as permitted by law; liability for injury to life, body and health remains unaffected.

9. Law

German law applies. Mandatory consumer protection rules of your country of residence remain unaffected. Details on data protection are in our privacy policy.